FAQ’s

 

Welcome to Sherlock’s Escape Rooms, Where YOU Can Discover Adventure!

Ever done an escape room?  They’re a great way for friends, family, and co-workers to work together as a team and try to escape from a locked room!  Each of our escape rooms are custom designed to be challenging, engaging, and fun! You choose your room theme and book your reservation online, and we provide the adventure! When you arrive, you and your group will be given 1 hour to escape the room. You will have a series of clues, puzzles, codes, and locks inside the room that will need to be found, solved, and unlocked in order to discover the final code to escape in time. It’s an experience like none other that will leave you with lots of fun memories and wanting to come back time and time again!  Check out our frequently asked questions below, or call us for more details.

Are you up for the challenge?

 

How Much Does It Cost To Play?

 

ONE HOUR GAMES:  $26 per player (ages 6 and up)

30 MINUTE KIDS ESCAPE ROOM (Florence location):  $15 per player.  Jr. Sherlock, our kid’s only escape room, requires a minimum of 3 kids per booking.  Adults do NOT need to accompany the children during the game. We encourage parents to watch the game from one of our devices when available.

LARGE GROUP DISCOUNTS: Book 2 full rooms and receive a 10% discount, 3 full rooms and receive a 15% discount, 4 full rooms and receive a 20% discount and 5 full rooms and receive a 25% discount.  Group discounts cannot be combined with other offers and large groups must be booked over the phone to receive the discount.  Large group availability varies at each location.

 

What Are Your Hours?

Sherlock’s Escape Rooms is open daily by appointment.
Monday 11:00AM – 10:00PM
Tuesday 11:00AM – 10:00PM
Wednesday 11:00AM – 10:00PM
Thursday 11:00AM – 10:00PM
Friday 11:00 AM – Midnight
Saturday 10:00AM – Midnight
Sunday Noon – 10:00PM

 

Is Sherlock’s Escape Rooms Wheelchair Accessible?

While our facilities are handicap accessible, not all of the props in our rooms are. Should you need special assistance during your game, our game masters will be happy to assist you!

 

Can Children Participate?

Of course! While our games are specifically designed to be challenging for adults, we believe that children can be great detectives, too. Please keep in mind that children under the age of 14 must be accompanied by an adult. Children under the age of 18 must have a parent or guardian complete the online wavier prior to arriving or one may be completed upon arrival.

Sherlock’s Escape Rooms in Florence has Northern Kentucky’s only escape room designed just for kids!  Jr. Sherlock is a fun, interactive escape room that kids can play all by themselves!  This room is a 30 minute adventure and is recommended for children ages 7-12.  Adults can be in the room if needed, but we encourage parents to let the children play on their own so they can feel like real detectives!

 

How Many People Can Be In A Room?

 

FLORENCE

  • The Assassin’s Code accommodates 2 – 8 players
  • Graveyard Escape accommodates 2 – 8 players
  • The Shipwreck accommodates 2 – 8 players
  • Cabin in the Woods accommodates 2 – 11 players
  • The Wild West accommodates 2 – 12 players
  • Jr. Sherlock accommodates 3-6 players (kids only)

 

COLD SPRING

  • The Shed accommodates 2 – 8 players

 

Can I Change Or Cancel My Reservation?

All reservations and sales are final.  No refunds are given for late, missed, or cancelled reservations.

 

How Do I Make A Reservation?

You can book your reservation online by clicking on Book Now and selecting your location. We accept Visa, Master Card, American Express, and Discover. If you need assistance, feel free to call us and we can help you with your reservation.
Parking is FREE!

 

When Should I Arrive?

It is important to arrive 15 minutes prior to your scheduled game time. When you arrive, your group will be given instructions on how to play and your game time will begin immediately afterwards. If you arrive late, you will not have the full game time to play, as the game end time does not change.  No refunds are given for late, missed, or cancelled games.

 

Who Will Be In The Room With Me?

If you don’t book an entire room, there is a possibility that you may be in a room with another group. Don’t let that stop you! We believe in making new friends around here! If you would like to guarantee the whole room to yourself, then you must book the max capacity for that particular room and time slot. You can do this through our online booking. If you need assistance, please call us and one of our escape room team members will assist you.
The game master will not be in the room with you, however he or she will be monitoring your experience on surveillance and will be able to help you with clues throughout the game, should you need it.

 

Can I Have My Next Party At Sherlock’s Escape Rooms?

Yes! Sherlock’s Escape Rooms is the perfect place to have your next party! We can accommodate small and large groups. Group reservations up to 12 guests can be made through our online booking process. Please call to make reservations for groups with more than 12 guests. We are happy to assist you!

Need a party room? Not only does Sherlock’s Escape Rooms offer an entertaining experience for you and your guests, but we also offer a party room at our Florence, KY location that you can reserve before or after your escape game, any day of the week! Just give us a call and we’ll gladly help you with your game and party room reservations.

Our party room can be booked for up to 14 guests. You are welcome to bring your own party supplies, food, and drinks (alcoholic beverages are prohibited). Please keep in mind that children under the age of 14 must be accompanied by at least one adult. Children under 18 years of age must have a parent or guardian complete the online waiver prior to arrival or it may be completed upon arrival.

Party room reservations are $25/hour.  Reservations are non-refundable.

Sherlock’s in Florence, KY also offers a Kid’s Birthday Party Package for children ages 7-12.  See our Specials tab for details!

 

Can I Purchase A Gift Voucher?

An adventure at Sherlock’s Escape Rooms is the perfect gift!
To purchase a gift voucher, please click the “Gift a Gift” button on our website and select the type of gift card you would like.

Generic gift vouchers can be used on any escape game at any time. The unused balance can be used at a later date.

Specific gift vouchers are valid only on the specific game and number of players selected at the time of purchase. Recipients of the gift voucher select the day and time of their game. An unused balance cannot be applied to a specific voucher because it is the same as purchasing an event in full.

No refunds or credits can be given. Gift cards cannot be exchanged for cash or be used on merchandise or the purchase of another gift voucher.  Gift vouchers are good for 1 full year at any of our Northern Kentucky Sherlock’s Escape Rooms locations on any escape room experience.

 

How Do I Redeem A Gift Voucher?

To redeem a gift voucher, please click on the “Book Now” button on our website and then click on the “Redeem Voucher” button. You will then be able to type in the code located on your voucher.